Delivery & Returns

Delivery

We deliver internationally, just let us know your delivery address when you email your order through and we will calculate the cost.

UNITED KINGDOM

  • Royal Mail First Class calculated on weight of items ordered. Recorded delivery is included in the price for UK deliveries.

EUROPE

  • Standard Mail calculated on weight of items ordered. 
  • Recorded delivery costs an extra £5. We allow our overseas customers to choose if they wish to add recorded delivery to their purchase. If you do not select this option then Thomas Thomas cannot take responsibility for any deliveries which do not arrive.

REST OF THE WORLD*

  • Airmail calculated on weight of items ordered.
  • Recorded delivery costs an extra £6. We allow our overseas customers to choose if they wish to add recorded delivery to their purchase. If you do not select this option then Thomas Thomas cannot take responsibility for any deliveries which do not arrive.

Returns

Made To Order

We provide a few options to customize your garment in our monthly made to order collection, these garments are more affordable than our custom made clothing. Each garment will be made at the end of the month when we have receipt of total order numbers and shipped in approximately 10-14 days. With our Made to Order collection, we can issue store credit only. No Refunds. If you wish to return your garment for store credit, please email us at hello@thomasthomaslondon.com. Shipping charges are non-refundable and you will be responsible for the return shipping costs.

We would strongly recommend that you review our size guides in relation to a similar garment that fits you well, before placing your order.


* Please note that on non EU shipments, customs and duty charges may be issued on delivery - it is the customer's responsibility to pay for these charges. Thomas Thomas regrets it cannot calculate these charges, if you are concerned please confirm the charges with your local customs agent prior to ordering. Any goods returned, due to custom charges not being paid will be refunded minus associated charges.

Returns should be sent to Thomas Thomas Returns, 23 Jessica Road, London, SW18 2QL, United Kingdom.

Custom Made

Customized clothes, i.e. clothes that have been made to your specifications (size, style, cut, detailing, fabric) cannot be returned or exchanged as it is not possible for us to resell this garment. We strongly recommend that you look at our size guides in relation to a similar garment that fits you well, before placing your order.